In 2007, we introduced a limited warranty duration. Our warranty is legitimate three years for Waterman. Possibility for 24 months expansion online.
Repair should be covered by our warranty if :
- The defect is a production defect and poor craftsmanship. It does not cover accidental damage, misuse, "wear and tear" or even the overhauling associated with the instrument.
- If flawed items returned with an authentic stamped and dated warranty document and/or proof acquisition is maintained, repaired or replaced free of charge so long as the guarantee continues to be ultimately.
In the event that fix does not are categorized as the guarantee, we'll send you an estimate for approval. If you do not take our estimate, we will not ask you for any control or transport fees.
Fountain pen ink completing directionsJust how shall I fill my water fountain pen?
- Cartridge place
- Insert the cartridge in to the area block. Apply a slight force until such time you feel and notice the cartridge seat into location.
- The area block pierces the cartridge, allowing the ink to flow in to the feed set up.
- Screw the barrel on throughout the cartridge to the area block.
- Convertor place
- Insert the open-end for the convertor into the section block.
- Twist or slip the black end associated with convertor (plunger) right down to the finish inserted into the part block.
- Dip the nib regarding the water feature pen in to the bottled ink so the nib is submerged slightly over the gripping section.
- Twist or slide the plunger the alternative path to draw ink up in to the converter.
- Remove the nib from bottled ink and Twist or slide the plunger slightly to make aside three drops of ink back in the bottle.
- Twist or slide the plunger back up on top place to attract only a little air to the converter.
- Screw the barrel on over the converter to the part block.
- Use a soft fabric to wipe extra ink off the nib and section block.
Fountain pen storage and cleansing recommandationsJust how shall I store my water fountain pen getting its best performance?
- The nib should-be kept point up you should definitely in use.
- The ink will strain on to the converter or cartridge.
- This avoids drying out or blocking for the nib.
- We do suggest to clean your fountain pen between each ink refill.
- If a pen put the nib and grasping part in a cup of cool water.
- Allow nib and gripping area immerse overnight.
- Our inks tend to be water- soluble and will reduce with water.
- Take away the part block from liquid and wash it with a sluggish stream of cool water.
- Carefully blow to the nib assembly to get rid of any excess water.
- You could today spot a fresh ink cartridge or an ink convertor in to the area block.
Nib change serviceWill you trade for free my nib basically want another nib size?
We do offer a nib exchange solution. Kindly get back your existing nib and suggest how big the nib you require. If you need a nib dimensions besides good or medium, please beforehand for access.
If the nib we obtain is within perfect condition if the brand new needed nib belongs to the same design we are going to complete the nib exchange free of charge. We do advise that you return the complete pen in order to protect the nib during transportation.
Pen fix processAre you able to restore my pen?
- Nearest color, nearest modelIf the restoration just isn't included in the guarantee and then we cannot repair or replace your pen, we're going to send it back for you unrepaired and gives you a particular Discount of 20percent on a pen of your choice which available. The offer will be legitimate 2 months.
Should your fix can not be included in the guarantee we shall issue and give you a quote for endorsement before carrying out the restoration.
Spare component supplyMay I purchase almost any free parts right away from you?
We do not offer spare components aside from front side finishes. Our water fountain pens designs can be found in fine and moderate nibs. In case you want to purchase another nib size kindly determine the dimensions needed and call us at SAS.Globalconsumerservice@newellco.com to position your purchase.
We never offer hats or barrels the following factors:
- The replacement regarding the necessary cap or barrel may possibly not be the sole restoration needed.
- In case pens aren't black colored, we may encounter color-matching problems between the limit in addition to barrel.
- All fix operations do consist of an overhaul which can be a pen cleansing, an apparatus check, way to obtain cartridge and convertor for fountain pencils…
Delivery organizationJust how must I send you my pen for repair?
We do suggest that you send out united states your pen by Insured Mail, Federal Express or UPS make it possible for us to effortlessly track your bundle.Please keep the monitoring # within files in order to be sure we have gotten your bundle.
Please cannot deliver your pen in its initial gift field but wrap it safely in bubble place.
In case these FAQ's have not answered your questions, kindly never hesitate to contact us by e-mail at SAS.Globalconsumerservice@newellco.com.