Our company is thinkers of 100% pleasure. When you shop at PenBoutique.com, you want to make sure that you are totally satisfied. Our company is happy with the grade of our products and need one to be totally satisfied with your acquisition.
30-Day Return Plan
Our return policy day is thirty day period through the day of delivery. Please enclose a duplicate of the invoice you need to include all initial packaging and literature. We will happily offer you a credit, exchange or reimbursement, less shipping costs . In the event that you get a defective item we give you the delivery label/email return label to deliver it returning to united states. Kindly call us to make the FedEx/UPS Return label. For intercontinental sales, the reimbursement will be made just in US dollars. Our company is maybe not responsible for the exchange price distinctions.
Fountain Pen Return Plan
Fountain pens are special and once filled it's very hard to resell the item when came back. Once you buy a fountain pen, it is recommended which you test that with dipping the nib into the ink. By using the cartridges given the pen or if you fill it with ink, after that in order for us to resell, we have to send it to the producer's restoration facility. We want to make sure our consumers once they purchase from us get a brand new pen which can be perhaps not utilized. Ergo, we are going to charge you a nominal restocking fee of 10% to allow for these repair and shipping charges to manufacturer's fix facility. We then sell these pencils inside our socket store. Take note the restocking cost is for fountain pen which is filled with the ink. When you yourself have any questions be sure to do e mail us.
Return Products Authorization(RMA#)
If something is returned to us without a previous consent quantity, there would be a 15% right restocking charge (on the basis of the condition of item, if product is damaged, there is no refund).Also, that is gotten inside the window of 15 days once you receive the product.
RMA's tend to be good for 15 times to send it as well as will likely to be perhaps not entitled to return after 15 days. Return your product or service to:
Pen Boutique Limited (H.O.) Attn: Returns Department/RMA#________ 5560 Sterrett Destination Suite 101 Columbia, MD 21044
We can't take returns on
- Special Purchases
- Engraved Items
- Corporate Orders
- Restricted Editions in which a factory seal in the packaging is damaged by buyer
- Restricted Edition Fountain Pen which will be inked. These pencils needs to be delivered back into manufacturer for repair since many of them are piston filled plus the heart opens if the water fountain pen is dipped.
- In which the product was brand new and undamaged in addition to harm was caused by the client.
- We will maybe not take returns of opened Ink Bottles, Ink Cartridges and refills.Kindly contact customer service without opening the package if you bought an incorrect item or not any longer desire the item that you bought.
Just How To Ready A Return:
To return an item purchased from Pen Boutique, kindly follow these recommendations:
1) Your Return Authorization Code. Phone 1.800.263.2736 Option: 2 or e-mail us making use of the contact form and will also be offered a Return Authorization Code. Kindly write-down this RMA# from the label while time for us at the below target. Without RMA# we can not process the return sent to our return handling address.
2) Package Your Return. Please package your return very carefully and address it to the below address. Please try not to compose anything like Montblanc or Cartier or the description on package for safety reason.:
Pen Boutique Limited (H.O.) Attn: Returns Department/RMA#________ 5560 Sterrett Place, Suite 101 Columbia, MD 21044
2) Insure Your bundle: Kindly insure your bundle towards proper price. Once you deliver high priced products, kindly make sure that you insure it correctly so that you can claim the worthiness if it is lost. Usually for instructions above $100, insurance coverage is recommended.